Just a gentle reminder to gusts that the 4pm check-in is always applicable due to cleaning and preparation of the flat from any previous guests departing on the same day. Early check-in is possible by requesting to book the night before at 50% discount, in Justin's case it was not booked. Sometimes we can help our guests to collect keys at an earlier time and leave luggage in the apartment - this is left under our discretion. Justin benefited by checking in earlier - this was an effort from us to assist him as much as possible. That flat was ready for Justin after 4pm check in as stated in our terms and conditions.
We are very sad to read the above review and apologise for any inconvenience. It is constructive and is one of otherwise many positive ones. It is true that this flat's location is in the hustle and bustle of the area - the City Centre, 2 min from Notting Hill Underground and the famous market of Portobello Road which is visited by thousands of people everyday. Sadly the noise of the streets are part of Notting Hill and this property. The terrace is overlooking these active streets.
However, we have taken your comments, especially on cleanliness and towels, very seriously. We have now replaced all towels for new. We wish we had known in advance you were having issues. If there are reported issues, we always offer alternatives if guests are unhappy - it is our priority. Next time please contact the Airbnb host if something is not right and they would do everything to help or find an alternative accommodation. My cleaner will be checked (she is also in charge of wine and did not do the job properly).
It is not a modern apartment as mentioned and is more than 150 years old, hence its rather old looking character. The bedroom is small this is not a secret and we advertise a queen size bed. However, the lounge and the terrace are normally seen as an added bonus. Many previous guests have been returning time and time again.
We will address all the aforementioned points and will be hiring new cleaning staff. Again, we are very sorry you had a bad experience and will do everything we can to make it a better stay for our future guests.