dear Steve ,
you are not being fair and honest about your comments,as you can see all my comments are good and I'm a VERY easy guest. I have Ben using Airbnb on my world tour quite a bit and I very we'll know what to expect from my host.
you did what you could by phone since you where not in the city after i mentioned the problems ,but it should have Ben done prior to our arrival,you know what I'm talking about I'm not going to run you the details again.
there is a minimum of expectations when you accept to host with Airbnb .
you might also be surprised of what you get for 30$ on the beach of Sanur (off season time)!
no hard feelings Steve ,but don't try to make me look for the bad guy in this unfortunate experience,especially when you were not present to witness some of the facts.
all the best.