Australia. Interested in traveling through Europe, experiencing cultures of other countries.
Karen, Karen and Sarah have been wonderful guests. Polite and friendly with them has been really nice to meet and walk to get to the house. Karen is a lovely guest and will always be welcome in Venice. I recommend Karen to all friends of Airbnb. I really hope to see them again. Ciao Karen!
Well, I think I have to provide some clarification to Karen's review:
First of all, Karen was one hour late at check in. She probably thought it was right not to let us know so that after 45mns waiting in the flat the cleaning lady decided to restart her work. She went to the laundry shop around the corner and this is where she was when Karen arrived.
There is nothing wrong in been late by 1 hour but when it happens, it is a bit unfair to claim that nobody is no longer waiting for you and to have to wait for 10mns in turn.
Now, making this flat cristal clean our N°1 driver and my cleaning lady always does a good job.
I am just quite surprised to note that Karen checked in with her, said nothing at all while we always take time to show the flat entirely and then, called me some 2 hours later (at 10:30PM) to claim about a supposedely lack of cleanliness and smell and to ask for refund ?!
I am also surprised to note that at that point of time Karen had already a plan to stay in a hotel the next 2 nights while finding a hotel room (2 rooms in that case) at this time of the year in Paris is quite a challenge.
Unfortunately I was not in Paris that day and could not go to the flat to resolve this issue. Karen stayed one night and left the next morning.
Response from Karen:
All I need to say here is that pictures speak louder than words. After providing pictures of the apartment to Airbnb they kindly arranged a refund.
Karen and her friends were good guests, easy communication and kept our flat clean and tidy. Glad to hear they enjoyed their trip London and we wish them all the best for the future.