Thanks for taking the time to report this user.
Your participation helps keep Airbnb a safe and trusted community, and it doesn’t go unnoticed!
Emma has completed online and offline ID verification.
Learn more »
Nice, reliable and friendly persons.
Emma è stata un'ospite precisa e puntuale che ha utilizzato nel migliore dei modi la casa usando ogni cosa con cura. Emma è una persona da consigliare agli altri propritari. Grazie
I have never heard of a ruder couple in my life- DO NOT RENT TO THEM.
Emma arrived late to the apartment because of a delayed flight, which meant that her 8pm check in became a 10:30pm check in, these things can happen and I can understand that. Upon arrival, we had a problem with the front door lock and we fixed that as soon as we could. Then an hour after the check in (around 11:30pm) we get a phone call from Emma's boyfriend telling us that their toilet is now overflowing...at this point we realised it was going to be one of those nights. It was a saturday night and plumbers dont come that late and are very difficult to find on Sundays in Rome. This was something out of our control and the only thing we could do, is move them into a better apartment even closer to the Vatican.
At this point it was 1:00 am, we agree that the situation wasn't ideal, but these things can happen. Turns out some roots got into the toilet pipes and created a problem.
So the boyfriend calls up, all abusive and angry, we tell him to get a cab to the new property and he is expecting my brother to go there first and escort them to the new place. My brother has a Vespa, not the ideal luggage mover and he tells the tenants to meet him at the new place as the process will be quicker, why waste more time, especially when there is a taxi stand right by the property (which we paid for).
They finally meet him there, the boyfriend is throwing his weight around acting tough, trying to fight my brother, telling my brother he isnt doing his job, talking down to him while Emma smirks in the background. At this point we really should have called the police but we were tired, had more check ins the next day and just let them have the new property.
Nobody should ever rent anything to Emma again, as you are the company you keep. This guy shouting about how unhappy he was and getting all worked up was not ideal for anyone and totally unnecessary, grow up.
It was great hosting Emma and her partner in my home. They were kind and considerate guests who maintained fast and easy communication before and during their stay and checked in and out at the agreed times. Hope you had a wonderful time in London! All the best, Sara