Response from Nerea:
There is no way I can swallow that! Not even a word is true. I did not complain a lot, I wrote a negative evaluation based on my experience. I paid what he offered me, if cleanness is luxury, yes! I wanted that, and I wanted what I saw on the pics, that´s all what I complained about. The rest is just a retaliation. Not very nice from a guest towards a client I must confess, I am puzzled.