Response from Cheri:
In the 5+ years I have rented the house I have used the same cleaner and never received a complaint. She is an absolute perfectionist who takes great pride in her work. In this case, the house was professionally cleaned top-to-bottom the day of this guest's arrival. Had I known the house not been cleaned to the guests' satisfaction, I would have been happy to send another cleaning crew over there at a time that was convenient. I encourage all my guests to call me during their stay if there is anything they need.