Response from Karen:
Too bad this establishment chose to attack my personality instead of addressing the issues I discussed. I did not attack them personally and I have not received private feedback since my stay. I do not stay at 5 star hotels and had no troubles at any other lodging establishment during my stay in Costa Rica including the other Airbnb lodging we used which was excellent and cost no more than this one. If instructions were necessary on how to operate the shower the host should have told us at the onset. If there are rules about the use of the AC it should be noted in the listing for this rental so a person can make informed choices. I stand on my review and will let others be the judge of the quality of room and service provided by this lodging establishment (I have not seen a hundred happy reviews).