Response from Steve:
Thanks for your feedback. We asked Airbnb to talk to you and your husband regarding the unacceptable behaviors as guests. I believe Airbnb talked to you twice. We never asked you to leave the apartment but it was Airbnb's decision. Regarding cleaning, we had hired many cleaning companies and the current team is the best based on prior guests' feedback except for yours. We will keep hiring the current cleaners but also make sure the apartment is in best condition for guests.