Response from Philippe:
I arrived late, as expected from my plane schedule, 30 minutes later due to plane delay.
I called you as you requested at the airport to coordinate so you wouldn't have to wait too long. I don't see any problem with that, plus, you got your late fee !
You tried to ask us for more tax fee per staying day, while not mentionned, you retracted but still did try. Maybe some people fall for it.
We had no working internet with the wifi during the whole stay, you never fixed it.
We had 1 roll of toilet paper for 2 people while staying 5 days.
So yes, it's safe to say we didn't really feel very welcomed.