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Un chico A1, en todo momento mantuvimos comunicacion.
Cuido mucho de mi departamento.
Encantada de tenerlo nuevamente aqui.
I never had the chance to meet Shawn who was coming to Cusco for two nights and whose airplaine to Lima (Cusco) was first delayed and ultimately cancelled due to weather conditions.
Shawn got me in suspense until few hours before his scheduled arrival at my house and therefore when his plane was untimately cancelled after being delayed for few hours he wanted me to refund half of the money he had paid airbnb.
I tried to explained my cancellation policy to him and the reasons why I did not think I should be responsible for his misfortune, but he was not satisfied, and I imagined he was not happy at all when I tried to explain to him that once I accept a reservation the dates of that reservation get blocked to other potential guests and therefore I have the strict cancellation policy that I have. It is in the nature of Shawn not to let things go and therefore he put me a negative review (the first one) as a way of showing his resentment.
Perhaps a different attitude would have made things easier for Shawn, and even making them work to his advantage.
Very nice guest!