Response from Cancun Suites:
Not accurate... Jen is renting a room at her own apt and is probably not aware that licensed business have to collect several local taxes involved in any service rendered. Local taxes NOT included in commissionble booker rates and should be paid directly at arrival. Jen was informed PREVIOUSLY ( before she booked ) through several exchanges, that the fees she actually got from airbng were not accurate since the airbnb's booking engine did not respect the peak holiday rates we had registered from 24 Dec to Jan 5 . we told her that we could not accept the request unless she agreed to the difference which should be covered at checkin. She agreed. ( we have written proof of this agreement ). She ended up not paying the taxes... Since Jen waited till few hours before her plane departure to book she did not have the requested documents which are mandatory at checkin. Key deposit is not "paid" but "deposited".... Correct about the fact that we were not aware that airbnb kept the security deposit , which covers the key to the whole premises. We have erase this from airbnb.