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Je vis à Aix en Provence, en France.
Je viens à Montréal plusieurs fois par année.
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Nicole clearly is an inexperienced AirBnb user. She had false expectations for how the service works and was a very poor communicator. I did not hear anything from her throughout her entire stay, and then after checkout she sent me a list of complaints and a bad review. Many of the complaints were easily fixable or were not actually relevant issues at all. She complained that there was no TV or microwave, even though I clearly state in my posting that I do not offer these amenities. I am an experienced AirBnb host and I make sure that I am always ready and available. I am happy to go out of my way to make my guests stay more comfortable and I wish that Nicole had taken advantage of that.
Rent to Nicole at your own risk.