Ms. Ang Yang Ting, Cynthia, stayed in one of our rooms from 5th July 2015 to 4th August 2015. The apartment she resided is right in the centre of Causeway Bay, the busy hub of that part of Hong Kong Island where the night is always young. For around HK$150 per night (US$19.5), we are able to offer a room that comes complete with air-conditioning, bed sheets, pillows and other amenities like basic cooking ware, and on top of that, ALL utilities bills are included (except for electricity, where a ceiling of HK$250 (US$32.2) per room per month is set to deter reckless, irresponsible use such as leaving A/C on even tenant not in the room). As to the Government tax Ms. Ang mentioned, it’s actually just 0.25% of rental value, plus HK$5, something so trivial that it is the first time we heard a complaint of such nature. Having said that, we DO advise potential tenants that this will be levied, but we will still take this into mind and inform tenants referred to us that Government tax might apply. Then comes the ‘uphill’ journey highlighted by Ms. Ang. Our office is conveniently located in Central, the business hub of Hong Kong. The fact is, this is not an uphill walk. It’s actually a gentle incline which is just less than 10 minutes walk once you exit the subway station in Central. The technician sent to Ms. Ang’s room was exactly there to see if all things were up and running, a last-minute measure we take to ensure the room is most presentable and livable. Finally, while we DO require tenants to get their refund on the last day of their stay, for obvious security reason; we have tenants that get their refund and then refuse to leave, we DO give exemptions IF tenants can provide proof that he/she has an early flight to catch, which happens once in a while and is always treated with special attention.
Mr. Martin Charlton William checked in with us on the 14th June 2015. The day he moved in, somehow he locked his own keys in his room. We responded instantly by sending a technician to go there to free him from his plight. We have and will always inform our tenants that our office hours are from 9:00 am. to 10:00 pm. As mentioned by Mr. William, we arrived at exactly 9:00 am., the time a technician first showed up for work in our office, a seven (7) minutes’ driving distance to Mr. William’s residence (it’s lucky he showed up early than 9:00 am. and thus able to speed there by taxi, and the traveling cost is on us). We don’t feel ashamed in saying that such kind of service is at least in par with, if not better than anyone in the upper echelon of the hospitality industry. The air-conditioning unit in the room works fine; Mr. William apparently didn’t know that it will take a few seconds before cool air started streaming out of the machine. Finally, Mr. William was originally booked for residence from 14th June to 2nd August 2015. However, he showed up before the lease’s expiry date and booked for another eleven (11) days to check out on the 13th August 2015. Had our service/amenities been that bad, he should have checked out early, asked for a refund instead of extending his stay. Action always speaks louder than words, right?