I am really astonished Emilio reading your comments! Firstly when you rent an apartment (this is not a B&B) you're not censed to get shampoo or shower gel (event though I always leave hands soap), this is not an hotel room (and the price its pretty different as well)! Secondly I dont see what you mean saying it is "sparsely furnished"?! You get two sofas, two large tables, 9 chairs, book shelves, 3 large guardrobes, night tables, different kinds of lamps, carpets, cups, glasses, knives, toaster, water boiler, oven, pots of different kinds, dishes! Which kind of forniture was lacking there? Please let me know, it would be useful for me to know it. I leave a roll of toilet paper in each bathroom and then, for longer periods, each family will buy its own.. I mean.. i find it pretty normal, its not an hotel room in fact! Otherwise you could have asked for more, I would have left you.. it woudnt have been a problem at all! As for the towels, when I showed you the house I asked you if everything was ok, and you could see the number of towels left ... you said everything was ok. Then you wrote me the day after, telling me that you needed a bigger one .. then i told you I would come as soon as possible but I had problems with the car that same day.. the day after you told me not to come cause it wasnt relevant anymore! As for the washing machine you should have asked it and I would have explained you how it works, leaving you the key of the room where it is placed, there is endeed a washing machine in the house and i would have explained you the rules for its use. As for the mattresses I dont know what to say.. there are 2 brand new anti allergic IKEA mattrasses -2 different types, one thinner, the other thicker-and one hand made organic wood mattrass! On the japaneese bed downstairs you cant put a thick mattrass cause its designed for a thin one .. it would look ridiculous! Nobody ever complained about the matrasses before... and for the cleaning as well.. i find your comment pretty offensif.. cause i clean it myself at each time and I know how careful I am... I feel you complain for the fun of it and its not fair at all!