Response from Ari:
I have rented properties for years before using AirBnB and have always
prided myself on providing exceptional service and accommodations. This
tenant was trouble from day 1 and it only got worse as the time went on.
When they arrived she called on a saturday evening to tell me that the
house was dirty. It had been cleaned 3 days earlier but I said I would get
my cleaning person there first thing monday morning and if they were not
completely satisfied I would offer them a full refund. She asked me to get
someone there the next day. I informed her that at 8pm on a Saturday night
I would be hard pressed to find someone new to come the next day on a
Sunday which immediately switched her into rude and aggressive mode for the
remainder of her stay. Fortunately her husband was much more reasonable and
said they would sort it out on Monday and recognized that AirBnB offers 24
hours to get a refund for a bad reservation and I was giving them 48 hours.
On Monday my cleaning person spent half the day under the duress of Pamela,
re-cleaning and organizing the house. There were clothes in the closet yes,
but people rent out rooms on AirBnB for single nights at a time and are not
expected to remove every semblance of ownership. At the end of the day her
husband called me and very kindly thanked me and said everything looked
great. The next day (4 days into the reservation) Pamela emailed me to say
they were totally stressed out and felt I should give them a 1 week refund.
I responded by saying that I had offered them a full refund on the first,
second, third, and now even on the fourth day if they left the next day but
I wasn't going to give them a partial refund after all of the extra effort.
She responded that she would stay. She than proceeded to harass me with
nasty emails every few days with issues that I kept responding to promptly,
even when she reported me to AirBnB when an area wide power outage caused a
5 hour blackout that was completely beyond my control.
You can see other positive reviews of me as a host and this property.
Unfortunately, there are some people who insist on being difficult
and disrespectful and think that they will get there way. In the end,
Pamela left our house, possessions and even our toilets in such a poor
state that it was obviously malicious and intentional. Be very careful if
you choose to rent to her in the future.