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I own a small garden store in Chelsea, MI, love to garden, and am an avid birder.
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"Jennifer, but in particular her guest Bella were responsive and gave me great feedback during the middle of their stay on what extra items would be helpful for both them and the unit. This is invaluable for a new host such as myself. They were extremely thorough and proactive in keeping me informed about an issue we had in the guest bathroom-lack of communication was never a problem for them, even after midnight and first thing in the morning. They were tidy and left the unit exactly how they found it. Unfortunately, I don't think anything we could have done would have made Jennifer's ultimate experience positive. All of her issues were addressed and solved quickly.