Response from Michele:
First off, the listing description states that the parking for this property is on the public street yet Carly and her friends parked in the neighbor's driveway causing him to send me an email threatening to tow their car. He was quite irate as he couldn't enter his driveway. I had to contacted them several times as they were not responding to get them to move their car. I could have let their car be towed I suppose. They also sent me many messages that I responded to. They requested some things at the cottage and info on beaches, bike rentals, etc. I obliged all of their requests. It's crazy to to infer I was inconsiderate of their out of country roaming charges. Carly states in her review of me that I mistrusted that they were students and asked where their classes were. This is hilarious. I asked where there classes were because I was excited for them to see my beautiful city I love so much and wanted to make sure they were seeing an insider's view of it. Twice I offered to take them out on my boat for free because I was enthusiastic to share Portsmouth with them but the timing never worked out. I also went to the cottage twice that week to bring them things they asked for but they were never there to meet. The checkout time in my listing is not flexible. I had another guest checking in at 3pm. I could not let Carly and her friends stay there until 1pm and have it ready for a 3pm guest. I have emails from Carly offering to give me $10 for cleaning the stain on the chair that was shown to her before she left. She has acknowledged the stain. They also left it messier than anyone else ever has. Read the reviews I have left for every other guest of my cottage- I state how clean everyone's left it in all my reviews. I've not criticized a single guest before. Read all the reviews left about me-all 100% positive. My listing says no more than 2 guests but I made an exception for these 4 girls as I was trying to help these college students from Montreal who had to take a sketching class in Portsmouth and couldn't afford hotel rooms. I really didn't want to do this at first because the cottage is so small but was persuaded by Carly in a phone call and now she says I'm not 'student-friendly.' I could have said no and they would have had to pay high season hotel fees of about $400 a night. I think they must have spilled some water paints from their sketching on the linen chair and don't want to pay the $90 I am asking for to professionally remove the stain (hopefully!) and are making me the issue now. I even gave them eggs from my chickens. Some appreciation! One last thing, stating the rules is not harassment.