Response from Bernie:
Emily and I made simple mistake mapping our trip which had much larger implications for our travel timeline than we had anticipated (several hours lost on beautiful CA-1). When communicating this error to Leslie, she was slow to respond about her willingness for a late arrival (we were hoping she might be able to leave out a key). When we did hear back, she indicated that they lived in a gated community and would have to ring us in and would not wait for us (understandably). We decided that we could not, in good conscience, drag them out of bed to let us in. I inquired about a partial refund in the case that we stop short and don't bother them further for the night (I was hoping to at least get the cleaning fee back), and didn't hear back. The next morning, Leslie told me I should take responsibility for my poor planning (admittedly fair). I clearly struck a cord with her that put her on the offensive when asking for a refund (somewhat understandable). Needless to say, I did not pursue a partial refund further. I would hardly call Emily or myself disorganized or immature, and I feel that it's unfair given our interaction. You may be the judge when we meet.