Me and my boyfriend are quiet and friendly people. He and I want a room to sleep, since we know the places during the day and go to the festival the night.
My overall experience has been negative. Huge food stains were left on the bed covers. I understand that accidents can happen, but the duvet had been turned over to hide them from me, so I only found them when I later changed the sheets.
Their level of communication was poor, not letting me know when they were arriving and showing up at 1.15 in the morning without any prior notice and without me being able to contact them, as the phone they had provided didn't work.
In the initial e-mails and when they eventually contacted us, they seemed like an agreeable couple, but they need to learn to respect a minimum standard of cleanliness and to improve their methods of communication (an up-to-date telephone number, at least).