Response from Patrick:
Dear Paul, Thank you for your feedback! I am not sure what you mean with "it is much smaller that the photos make you believe" - the photos are the photos of the apartment, they have being taken with a normal standard camera. They have not being altered or manipulated. The size of the apartment is mentioned, and this is a standard size apartment 1 bedroom apartment in the building, any guest is more than welcome to verify this with the building management and in-house estate agents.
The mattress is 2 month old and the stain had being treated, you have chosen to turn the mattress upside down, and the mattress has a mattress protection on the top, as we are sure you noticed whilst turning it around. Also the bed is one week old, and i am sorry about any inconvenience you had for whatever reason with this brand new bed. The flat is very isolated in the building being in a corner and next to the building management office which is closed at night, so I am sure that there was not a lot of activity going on there at night. the "issues" you pointed for one reason or the other where never mentioned by any other guests in the last five years, but at the end of the day there are guests and there are guests, and no matter what you provide, some people will never be happy and satisfied. Please rest assured that all comments and suggestion are taken on board and are being reviewed and we are extremely committed to provide our guests with the best service, experience and communication we can offer and to resolve any real issues and answer any questions as quickly and efficiently as possible. Sincerely Patrick W.