Response from Danilo:
I am very surprised and shocked to hear about these issues at this moment.
We were very flexible regarding your early check-in and late check-out and also easy to reach by phone or email.
Unfortunately we never received any text or email regarding the problems mentioned by you in the rewiev.
I contacted the cleaner and she confirmed that there wasn't any problem at the check-in; the cleaning was made as usual and NO ONE COMPLAINED until now.
A small part of the ceiling was a bit dirty and the painter fixed it after you checked out; all light bulbs are working.
We hosted large groups of people (up to 8 persons) and they all enjoyed the apartment.
After reading your rewiev my opinion is that you simply didn't liked the apartment and this rewiev is not fair at all.