Response from Monica:
We made an active effort to inform Natalie of our arrival time and whereabouts. We, however, did not receive any response from Natalie and was left stranded without access to the apartment at the initial arrival time we had agreed upon. We had a tour booked until the evening and Natalie was indeed notified and her room mate was able to let us in without any problem. This caused us a great inconvenience and extra costs, however we didn't have any problems with the room itself.