I have 5 bikes, 4 of which work (which they would have known have they even tried to use the bikes), a courtesy I don't have to extend nor charge for. I sweep, mop & wash sheets constantly. If Mariona were to have talked to me I would have been happy to wash the sheets & mop in front of her. The living room does have clutter which is to be expected sometimes if you don't have the funds of a mega corporate hotel to hire a cleaning crew. I think I'm doing fine considering I run this by myself & don't appreciate nit-picky guests. If you have a problem with a place being lived in, I suggest staying at a hotel from now on.