Response from Lisa:
I am most surprised at the length Lucas went to complain about the neighbors in this review!
The household instructions are very explicit about if there are any complaints or requests for the neighbors that they address them to me and I will address the owners who will address the tenants. We have codes and covenants that restrict the noise parameters to peaceful enjoyment of the premises and specific hours.
I really wish Lucas would have expressed his complaints to me directly. I would have intervened on his behalf immediately and he would not have had to suffer.
I am very attentive to my guests even if I cannot be physically there at all times.
I will address this to the other owners immediately and begin the resolution process.