Response from Steven:
Please be careful in your reviews. We had at least four email exchanges, so it is simply inaccurate to say you never heard from us. I don't know of any attempt by you to call, but none was needed anyway. Also, learn to distinguish PUBLIC from PRIVATE. Our public review was very complimentary, and we thought deservedly so. On a private message to you, we sent some suggestions that we thought might be helpful for you including those suggestions you reference above. Again, those were PRIVATE to you, and were suggestions, not PUBLIC, as apparently this review of me was. You seem new to this, but I hope this experience was instructive.