Our cleaning staff did not notice any problem with the master bedroom toilet after cleaning from the last group of guests. However sometimes these things happen. There is a plunger to take care of such things. And we are glad that you brought it to our attention promptly and that we could resolve the issue immediately.
Aloha Carol We do not bother the guests with any calls during their stays unless they violate house rules. They have our managers and our numbers in case they need them for questions, comments and help. This is clearly stated in our check in instructions. We are always available and want our guests to have a good experience. There is recycling on site too bad you didn't find it. We will mention it in future in our unit welcome kit. In any case our cleaners recycle everything guests leave. Thank you for your positive feedback and review. Mahalo