Hi! I was born and raised in the Bay Area. I've lived here for most of my life, except for a few years I spent on the East Coast for school. I currently work as an economic consultant in downtown San Francisco. I've been a host since December 2013.
After booking, guests can access my very detailed and specific instructions about how to find my house and use the lockbox to check themselves in. The day before arrival, I send a reminder asking guests to review the instructions. For the vast majority of guests, I receive a message the day of saying they were able to check in with no problems. In the rare instance when a guest had a problem checking in, I responded within minutes and was able to help over the phone. In this case, I didn't hear about any problem checking in. If I did, I certainly would have been available to help out.