Response from Rebecca:
I would like to be clear that Stuart Krohn asked me thru this site to come see my place. It is against Airbnb policy to give contact info without a reservation, the site will block out emails and phone numbers. I responded to him that the only way to get in touch with me would be to make a reservation, I did NOT tell him to make a long term reservation. He could have booked for only one night. After he came to meet me, he did not tell me he was not staying until the reservation was about to start. Airbnb charged his credit card, not ME. I agreed for him to get a partial refund, and I kept the portion for the days that were unavailable for others to book due to him disputing the reservation. Airbnb told me I could keep the WHOLE AMOUNT, but I only kept for the days that the room was tied up due to him changing his mind at the last minute. I did not create Airbnb's policy. He may say I kept $500 but Airbnb can verify that my check was for $430. Airbnb may have charged him fees, but that is not MY fault. I would never claim to be an expert at how this site works. I disagree with his statements and opinions ENTIRELY. I did not want anything other than what was due to me. Airbnb does not allow users to see a place before it is booked, otherwise they would be out of business... they want their share of making the connections. Stuart Krohn wants to bypass the site's rules and then get mad when it doesn't fall in his favor. If you don't like the way this site does business, I am not the one to blame! His frustration is understandable, but it should be aimed at this site and himself for trying to circumvent the site's policy! No one needs to beware of me if they are honest and follow the site's policy. I am a very honest and caring person who has helped many people. I have rented my room to people from other sites and I have never had a problem. I can rest well at night and am at peace knowing that I am always willing to help someone...despite Stuart Krohn's negative opinion of me. I believe in what is right and what is fair. In a dispute, for it to be a fair resolution then neither party walks away feeling totally happy. Both parties have to accept responsibility.
Response from Rebecca:
I am extremely saddened to hear that you didn't have a pleasant experience. I pay for a cleaning service to come in every week, and am disappointed that you found the place unclean. I have two properties and this location is not the one I live at, it can be difficult to be there late at night (Jason arrived after 10pm) I am thinking that the other guest staying at the time was having company without permission, and I will no longer give my trust to that guest. I have changed the lock on the spare bedroom, so that no other guest can access it. I will also be checking the cleaning service's work every week before I pay them. I am VERY sorry that you didn't have a good experience.. I wish you would've let me know when you were at the property and I would have taken care of it. I can also assure everyone that the property I live at is under my eyes more and I keep it sparkling clean every day.