I am an academic working in Singapore
Leonard was in many ways the ideal guest but I was very dismayed by his Review because in the duration of his stay he never once contacted me to discuss the issues which arose. This is sad because prior to his staying with me he had communicated in a very timely manner.
There seems to have been a significant amount of misunderstanding between himself and the couple who look after the apartment. I could have sorted this and spared everyone.