Thanks for taking the time to write a review. I just wanted to take a moment to clear up a couple of things.
I'm sorry that your stay wasn't quite perfect. We're always happy to help as we want you to have a great vacation. However, we're not available around the clock unless it's an emergency. For example, the hot tub combo that you texted the emergency number for was both emailed to you in the directions we sent prior to your arrival and also in the in-house guest handbook. Despite that, we texted it to you again, and also sent a gentle reminder that the after-hours/emergency number was for emergency purposes - since we had received numerous texts from you up until that point. Our business line is the way we should be contacted during the day.
Our houses are also professionally inspected prior to guest arrival, and there wasn't any evidence of bugs before or after you stayed. There also hasn't been any other guests that have had a similar experience. That said, the homes aren't impervious to insects and we are in very forested and rural area.
I'm glad to hear you enjoyed the house and neighborhood overall though. Like you outlined, it has quite a number of wonderful features.