I run a marketing firm, and in my spare time, love to see the world with my husband and son. Speaker of French. Eater of sushi. Writer. Photographer. Neatnik.
Susan apparently does not understand the concept of the site. I was offended when I saw the negative review referring to my bathtub as disgusting. The bathtub is a gorgeous claw foot tub that never gets as shiny as a brand new one (over 65 years old). The apartment was IMPECCABLE when Susan arrived and throughout her stay. I would definitely suggest considering another guest should Susan request to stay with you.
Susan and her family were great guests in our San Francisco apartment. I was able to communicate with her well right from the start. We weren't in SF at the time so it was important for me to be able to call or email her at any time. They took great care of our apt. and even left us a TV they acquired during their stay. Hope you had a great vacation and let us know if you ever need a place to stay in SF (or even NYC depending on how long we stay here :).