I'm clear with my guests. So they take the cleaning fee so they take me the apartment as they found. When I arrive for deliveries of keys, full of trash in the kitchen, very dirty floor, mess everywhere.....My apartment should be clean when you leave after your stay (see terms and conditions). So, after I explained again that my apartment should be take me as the same, I left you to clean again. After less one hour, you called me that everything is cleaned now. My boyfriend joined you and it was a disaster even you told him that you make housekeeping. In fact, strand of hair in the bathroom, dirty floor in the bathroom and bedroom, chocolate in the living-room....So if you told us that you have cleaned our apartment, it's not true and you know it....rent an hotel next time....should be better for you.