Unfortunately not every guest can be accomodated when they have expectations that far exceed the host descriptions and photos provided on this website. Guest arrived prior to the designated check in time therefore housekeeping was still working and the beds were not yet made. Issues with the cold water and television were addressed in a timely manner. Cleaning fees are a one time fee on departure regardless of duration of the stay. The unit is clean and well maintained, unfortunately for $33 per night (on a long term rental) you don't get the Ritz Carlton.