Response from Marcus:
Our cabins do not have kitchens, and our Airbnb description does not claim that the cabins have kitchens, utensils, etc. our cabins are concrete block inside and out, and are situated in the woods, on swan lake- as completely and accurately described in the airbnb description-with written words and pictures. housekeeping vacuums and mops the ceramic tile floors with a clean wet mop and makes the beds with clean linens right before guest arrival, including clean blankets. dvd's, snacks, bottled water, soft drinks, organic coffee from antigua, guatemala, and a bottle of wine are not included or mentioned in the airbnb description of what comes with the cabin- the only air conditioning in the cabins - ac window unit for summer cooling, electric mattress warmers for winter heat- exactly as described in the airbnb description. we did leave these guests some organic coffee from antigua, guatemala, a bottle of wine, some microwave popcorn, soft drinks, bottled water, dvds, and two fat tire mountain bikes (none of these items was mentioned or included in the airbnb description or offer). the airbnb description and photos are VERY descriptive and accurate. read what other guests have described their experience. our cancellation policy is written on the airbnb description-STRICT- we rent by the night, by reservation, in advance, with pre payment made to airbnb. we won't be extorted by negative reviews. guests may change their mind or travel arrangements at any time, the same as concert goers or movie goers changing their mind about attending an event. our cabins, located in the woods of northeast florida on lake swan, are private, fairly quiet, except for the occasional owl hoot, and/or deer hanging out on the front porches at night, or racoons checking guests out occasionally, or the occasional hummingbird, alligator, snakes, noisy whooping cranes & red tail hawks, or PESKY MOSQUITOS, or bees, or other bugs (keep your doors closed). i've personally seen a flying squirrel once in a cabin, and one time about 30 years ago a peacock walked on the roof making a crazy peacock sound. swan lake is not for everybody. read the description, look at the pictures, read guest reviews. guests in the same cabin immediately prior to these guests have already booked this same cabin again. guests in the adjoining cabin, staying the same night as these guests, have already booked again. guests staying in the exact same cabin immediately after these guests have already booked again. we communicate with guests prior to their arrival and during their stay, by phone, e mail, text, and airbnb notes on the airbnb site, using the contact info provided by guests. when considering swan lake, read the description and look at the photos, read our guest reviews, read this guest's review and decide the credibility of this guest's review. thank you for considering swan lake. we wish you and your family a safe, happy, & Merry Christmas & Happy New Year, & may God's choicest blessings be yours.