I'm really sorry that Denise had a such a bad experience in my place but It's the first time it happened to a guest after more than two years of being an Airbnb host.
I will not react on every complaint but simply suggest to anyone to read the 30 positive comments bellow and see that all of the critique sound more like a revenge of somebody that had a bad night because of the noise made by a neighbour who had a party, and I understand her reaction and apologize again for that ,I've spoken to the neighbours to avoid that it happened again. (by the way she could also give me a call if it was so loud!)
I will just say that I wasn't angry when Denise arrive but simply very very busy on some work that couldn't be interrupted for a minute, that's why I just opened them the door and ran back to my studio. I came back 20 minutes later and took the time to give some information she needed from me and also tried to understand why she didn't receive my mail with the instructions to access the place because i'm not always in my studio and it's important for me to know that the communication with the guest is working well and that they will be able to enter the place even if i'm not in the building, and that was always the case!
Also as written in the description of this building, it's an old factory (silversmithery) converted into habitation and artist studio, so sometimes there are some boxes or materiel that are temporary standing in the corridor!
About the "rubbish strewn" in the street, yes it happens that the city takes too much time to remove the trash, it's a general problem in Brussels no only in my area.
For the rest the published pictures speak for themselves and are really well representing the place as it is, by the way the bicentenary street door is in renovation…
Best Regard Alec