Novotel is a resort where you can have full hotel amenities and the home feeling of a 2 BR Suite. The 2 units actually can be used as one if you leave the unit doors open and just use the main entrance (outside - only one key is needed). This gives the opportunity to have an open 2 BR apartment as a family, but it also allows privacy for 2 couples (can have their own entrance and keys). I am a resident of Novotel myself with my wife and 2 kids for the last 5 years and I feel the privacy of a home with the luxury of all hotel amenities!
Thank you Denis for your visit and positive review.
I'm sorry about all inconveniences due to the high season - they never had so many visitors in Naousa before!
I am also sorry that due to the long distance and the lack of English of my housekeeper we couldn't communicate better.
Just one remark. The AC guy came right after you left and it was a matter of setting up the temperature on the remote control correctly - sorry it was not communicated to you properly!
Regarding improvements: I thought 2 full sets were sufficient - but I will take your advice for 3 sets. For the communication, my housekeeper usually has contacts who speak good English, incl. her 2 sons who study at the university, but it just happened, that they were both working double shift that period and could not attend you - didn't have any issues with other guests.
Again thank you for your visit and wish you all the best.