Grazie Stefano e Paolo. We had a great time in Firenze. Thanks for all your wonderful recommendations. We appreciate you meeting us at the train station and showing us to your apartment. Beautiful and cute apartment. We look forward to coming back to Firenze and seeing you folks again.
In the meantime, all the best.
We appreciate everything you done for us. Especially waiting for us at your apartment due to our late arrival in the evening. Nice apartment, great welcoming package and great host. All the best.
Olinka's review is very interesting indeed. Yes, I do expect Airbnb host to be honest and with integrity. We stayed in five apartments during our European trip, Paris, Barcelona, Florence, Venice and Rome. I am happy to say that every apartment except Olinka's place was set up like a hotel with complete matching set of towels and bed sheets. Two of our hosts even provided us with welcoming package such as fruits, champagne and mineral water. Except Paris, all hosts met with us either in the apartment or train station and shown us to their apartment. Every place we have been so far, the pictures match the actual apartment. According to Airbnb policy, typical response time is about 24 hours, I emailed and called Olinka to ask a question one week prior to my departure but she did not response. Hence I call Airbnb for help.
It's too bad that Olinka react to my review in such a defensive manner, She should self reflect a little before getting so emotional. I think she should stick to the facts and most importantly, do not use outdated photos to advertise her place. I am merely stating the facts in my review. I think it's totally reasonable to expect your host to provide you with adequate supply of toilet tissue when you travel. Especially in a foreign country and a town that you have never been. I think we have done what she asked of us as guests in her apartment, cleaned up, take out the trash and fold up all the bed covers and sheets. Anyway, enough said. I wish Olinka success as an Airbnb host.
A good host goes extra miles for his or her guests.