Response from Aline:
The apartment was clean as every time without any rubbish. There were never complaints. Giulia and her boyfriend left tons of rubbish in the flat, a lot of leftovers, ash and cigarettes what causes a bad smell in the whole apartment. There are clear house rules that every guest has to remove their rubbish. I had to wash the dishes again because of leftovers and the whole kitchen was a mess. I am sorry about the stain on the bed linen, I haven't seen that although it was freshly washed. They got immediately a new bed linen! I am really sad that guests are able to leave a nice and foreign apartment in such a bad condition. I was there for their check in, I explained them how to get to their desired places and offered them to text me if there is anything else they would like to know. I hope they learned from it and will be cleaner gustes the next time.