I am aware of the bed issue and the mattress is being changed out this week, my apologies for this. As far as everything else it is simply untrue. I responded quickly to any and all inquires. There was not a single message unanswered. This guest arrived an hour late to our agreed time and left the bathroom in a soaking state. I am not sure what is meant by "older than the pics" but you can see by over 70 positive reviews that the apt is exactly as shown in the photos. You can't please everyone but seeing as how this was their first airbnb experience I believe this guest had unrealistic expectations.
Sorry about the bed! I am in the process of getting a new one in there as the creakiness has been an issue. And apologies again for not making proper introductions but the other person was my boyfriend spending the night. I thought I would see you in the AM but you were asleep when we left. But again my apologies!