Response from Veronique:
just to mention to you the coupons payed only for one third of the 3 nights, and did not affect your payment in any way. i was appreciative of your patience to enable me to use them. i really did have the intention of paying you the rest of the week, but when i saw how steep the hill was i could not imagine staying there. about the mosquitoes i can send you a picture of how many bites my baby got. me and my mom where ok, but not my baby. about your reimbursement policy i still think your management team shold review it to ensure guest leave your place happy.