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From the MS coast. Await my return to my former home of Sydney, NSW, OZ. Firmly cemented as an Austin native. Fan of all things music, tech, & good food.
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DO NOT RENT FROM THIS PERSON.
I am writing this review in the hope that no other Airbnb community member will have the same experience that I have had with this person. I doubt it will make that much difference to Taylor; he seems to have 'taken the money and run', but so long as you are spared the same ordeal, and out-of-pocket cost! - then that is some (small) comfort.
I would urge you most sincerely to rent any other property in Austin - or anywhere else listed by Taylor, for that matter. But avoid doing business with him at all costs. He is neither honest nor honorable. He will happily take your hard-earned money, for zero in return, without another thought.
I made a mistake. I clicked "yes" to this listing before canceling another. That "mistake" has cost me $2500+, taken by Taylor for 11 minutes of "downtime", the amount of time between me booking, realizing my mistake, and telephoning him to alert him. NB: read the cancellation policies carefully! I clearly did not read or understand them well enough. Mea culpa!
Yes, I had intended to rent his property (more room than the original one). No, he had not taken down his listing or stopped marketing it. This was 2 weeks prior to the proposed rental, during the Austin F1 GP, a busy period with reflected inflated rental prices. My proposed rental period was longer than the usual 4-5 days; so I guess it's no surprise that my non-refundable, 'in the bank', 50% was more appealing than bothering to actually rent it at all. Get paid to stay in your own home - bonus!
Despite Taylor's assertion to me that he would remain in constant contact with me, relaying any and all info from airbnb re: cancellation refunds etc, I have never heard another word from him. The choice to make the refund, or portion thereof, was and is 100% his to make...and he has chosen to make a quick buck and ignore all subsequent efforts to contact him, either by me or Airbnb.
I, and they, have emailed, called, and suggested a more reasonable settlement - for the 11 minutes of inconvenience - than the 50% of the total rental. Again, silence.
It is, apparently, unusual for Airbnb to allow someone to review a property at which they have not actually stayed. Infer from that what you will. Clearly, this is - one hopes - an unusual case, for what is advertised as a "trusted community".
I sincerely hope that these words will have the intended effect and that you will find a fabulous rental elsewhere, with someone else, who is deserving of your hard-earned money.
Just in case...DO NOT RENT FROM THIS PERSON.
Fantastic apartment in a great location. Plenty to do in the surrounding area but just a short bus or taxi ride into downtown Austin, although us English folks just walked! Host was very helpful, a good example of southern hospitality. Perfect for us as a base for SXSW but I'd love to come back again just to explore Austin.
Taylor made it very easy for us, and the place was in great shape when we checked in. If you're visiting Austin, check with Taylor! (unless I'm visiting Austin at the same time... which case, the place is mine)