Response from Arash:
Sorry Patrick, but your reaction to my negative evaluation is very childish.
You should learn from this case and give your keys personally to your tenants. Going on vacation and leaving the keys in the hallway is not very appropriate.
We called you that evening when we could not find the keys and waited almost 3 hours for the apartment manager to arrive. He told us that you are even not allowed to rent your apartment through airbnb because it is forbidden in your contract.
He did not show up the next day when he wants to deliver the keys.
In addition I cleaned the place when I left, your reaction shows that you are simpy not able to accept your mistakes.
The next time you simply should not be 3000 miles away from your apartment without making sure your tenants moved correctly in your apartment.
I do not need to go to a hotel, I only complain about your disability to fulfill the airbnb standards.