Hi Mariska. Your facts are incorrect and I have checked back on my emails to make sure. You requested our time of arrival the night before we arrived to which I responded to in the morning once we received the email. We didn't come in three hours earlier than was agreed - we actually came in an hour later which was due to train delays which we pre-warned you about hours earlier as soon we were aware of them. You then asked us to sit in a cafe for three hours and wait to be let into our apartment. I think you should get your facts straight before you write reviews.