Response from Brian:
As you can see above, Ryan's communication was the number one problem I had. I did not receive an e-mail explaining directions on how to find the place or how to get into the property. This made it very confusing on checkin day especially since (website hidden) Maps sends you to the wrong area. I tried calling and texting Ryan but he was unresponsive. He didn't even get back to me until the next morning! As you can see from his review, Ryan never followed up on the communication issue I had with him which is what I was disappointed with the most. I gave Ryan suggestions on how to improve the experience with his property but he just took it and proceeded to insult me publicly and privately. After I left my review, Ryan has been verbally insulting me over private message instead of trying to make things better. Be wary of this host.