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Michelle Tack was a wonderful guest. She is friendly and quiet, and left our apartment tidy and clean. We highly recommend her as a fine lady, and hope that she may come out ot see us again.
When Michelle was due to arrive she called to let me know she had changed her mind about staying at my house due to a confusion on her part as to where my house was located. Her room was clean, warm and ready for her, as I was! My schedule and preparations for guests revolve around their anticipated stays and accommodation. Airbnb sets 3 options regarding refunds for cancellations and I chose the strict after trying out the more flexible option. Hosting people in my house is far different than booking a hotel room. I take the business of hosting seriously, making every reasonable effort for my guests comfort and accommodation. Having a last minute cancellation and expecting a refund is not a reasonable position from my perspective as I have no opportunity to host anyone else on short notice. The cancellation policies are well advertised on Airbnb and if someone needs more flexibility they can stay at a hotel or somewhere with a more liberal cancellation policy. When Ms Tack first made her reservation and expressed some reservation, I confirmed she intended to book first and even offered to cancel without penalty- she declined and confirmed her stay. I am sorry about her change in plans and unhappiness but I am happy about my policies and think they are fair.