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Am from California, my second visit to NYC.
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It was very difficult. I had to wait for her arrival for extra 5 hours. She arrived with her son and they both stayed even though she booked as one person. Next day they left without an explanation, asked me for refund.
My place is in typical old building in NY, I keep my apt very clean, but I was sorry its not a hotel like she expected, it's $60.
I didn't charge for her adult son, and I gave her full refund.
Unfortunately she still was not happy. I wish I did not deal with..