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Dirty and disappointing.
Followed instructions by providing flight details and texted Sherri on arrival and still had to wait 1 hour on doorstep in the rain for her to arrive for check in. The shower attachment was broken, which made showers impossible and my children refused to bathe in the dirty tub. Bottom half of shower curtain is moldy. Old socks found behind bed should have been detected by cleaning person if they were actually changing sheets. Space and location adequate, but amenities and service made it nothing but an overpriced hostel.
Thank you for making everyone feel so welcome and at home. The property was beautiful and in the most amazing location! Would highly recommend the house and owners. Many thanks!
The reservation was canceled the day before arrival. This is an automated posting.
Bobby & Imaan's house in Knightsbridge is absolutely incredible. It was such a privilege to stay in such a beautiful house in the most spectacular part of London.
The beds were extremely comfortable, the bathrooms were immaculate, and the kitchen was super cute and easy to get around. Wifi is available throughout the house. There are tons of board games and books in the living room, along with a nice telly.
I can't recommend this place highly enough! Can't wait to go back and stay in Thurloe Close again!
Nous n'avons pas vu Bobby et Imaan. Logement très agréable, super bien placé, juste en face du Victoria and Albert Museum. A ( min à pied de la station de métro South Kensington. Pour la douche elle fonctionne très bien, la pression est bonne, il faut juste vérifier que la pompe soit bien branchée.
The photos of this place are deceiving. The place is generally dirty, there was a blood (?) stained towel in the bathroom which was incredibly off putting. The internet doesn't work and I had two directors staying for work and they had to go down to pret each day to check emails, not ideal. I see from past reviews that the internet has been broken a few times... The shower takes a long time to get the temperature right - this needs to get sorted. The owners didn't get back to me quick enough when I complained. The middle woman is quite off hand and not so helpful. Basic things you need from an airbnb - clean towels, wifi and a good shower.
We tried to think of anything nice to say about this place and here is what we came up with - If you are looking for a place to crash after partying til the wee hours in Shoreditch then this is probably the spot for you.
Definitely my worst Airbnb experience. None of the rooms look at all like the photos, which was disappointing but beyond that the overall condition of the place was terrible. It is littered with old looking dirty objects, as if someone moved out in a hurry and only left the least important and dustiest things behind.
The house is not clean. The walls are dingy and stained. The drapes are stained, the carpets are worse. The whole place is kind of grimy. I found random hairs in my bed(did they even wash the sheets?!) and on the floor of the shower. And the bed sheets smelled like cigarettes, we're lucky we aren't allergic!! And the entire house smells like feet.
I'm a little shocked by the condition of the house, and even thought about asking for my cleaning fee back because it seems they aren't going to use it anyway.
Also the shower - the first few days it oscillated between freezing cold and scalding hot. By the end of our stay there was no hot water whatsoever. In London in October :(
Then there's our terrible experience on arrival - we arrived after an overnight flight and took a cab to the house. The host's instructions had been to text their representative when we were through customs, which we did. We received no response for 2.5 hours. When we did finally hear back she was still an hour away. Let me repeat, after flying all night we were left to wait outside in the cold with no communication for hours. We had a bunch of film equipment with us and it was raining.
I'm not surprised their cancellation policy is strict, if it were not I would have cancelled and booked something else that first day! Unfortunately we couldn't afford to lose the week's rental fee we'd paid down on the place so we were stuck. :(
The place is loud on the weekend nights but honestly it's in the heart of Shoreditch so we were expecting that, everything else came as an unpleasant surprise. I wish I were exaggerating but I'm not. I can't wait to forget all about this experience. Imaan and Bobby - get your act together!
Great location but needs major spring cleaning
This place as unfortunately an overall disappointing experience. While the location truly is really great there are a number of things that did not work:
- The interiors are not as depicted on the images we saw before booking at AirBnB. Basically it looks like the apartment is abandoned and only the most necessary items are left
- Half of the house consists of an unwelcoming, dirty staircase
- The kitchen, bathroom, towels, and bed linen were crisp and clean but the rest of the house needs a major spring cleaning - dust and lints everywhere, greasy surfaces literally everywhere too, pots and pans not properly clean, dirty windows... This did not have a cleaning standard I would offer to my friends if they were staying over at my place for free (and I do not consider myself sensitive!)
- Internet/wifi was down - when we arrived we were told it would be fixed the following day but it never happened.
What DID work was check in which was very smooth and we were in sms contact with a nice lady that helped us find a place (it is a bit hard to find the first time).
Be aware that the host will charge you GBP20 for arrival later than 9pm. We arrived 9.15...
Imaan has always been a bubbly character, who is very fun to be around, and has always been very attentive to her guests' needs and makes it a point to be quick to respond to queries. Her list of apartments is always expanding and her team is always standing by at a moment's notice. Booking through them is a pleasant stay guaranteed.
What can I say about Imaan and Bobby? They both are amazingly cool, well organized, thoughtful, humorous and unique people. If you're into design and little funky details, and if you are looking for warm, genial hosts focused on airbnb guests, making them feel as if they are staying with good friends, then you are about to make the right choice. The location of their apartments is awesome as they are all centrally located and close to public transport. Well-priced, very clean, and exceptional communication regarding a late check-in/arrival time.
We have been working with Imaan and Bobby for approx 4 years. They have always been very helpful, courteous and very quick replying to any messages. They have a great range of apartments all over London and you can't go wrong if you choose to book with them!