We have never stayed in an Airbnb that did not include cleaning and I understood that a cleaning would be taken care of. Our son lives in Grenoble and our time was spent with him. Our only time in the apartment was to sleep and shower and perhaps have a yogart in the morning. All this aside, we did wash all towels used, stripped the beds, washed all dishes and took out the trash. I apologize if we did not meet your expectations. Perhaps you should include a cleaning fee in the rental or make it very clear what you expect. Personally, I would not stay in a place that I had to clean at the end.
I do not understand why I was a "terrible guest" when I was the one who was severely injured when the chair I sat on in your apartment collapsed. Upon observation,the two back legs were broken off. Yet, only one leg was on the patio. My husband looked for the other leg, even on the lawn under the patio but it was not to be found. So one can only assume that one was missing before I sat on the chair.
When I emailed you, you did offer to take me to the hospital even though you were in Verona. However, my husband is an orthopedic surgeon and I am a nurse and we did not feel that was needed. We had pain and anti inflammatory meds with us. We did thank you for you offer.
You told me in an email you were not able to stop by because you were "abroad". Yet now you are saying you stopped by three times the next day. You also said "your maid" stopped by three times on Friday. We were not there. We did go out and try to make the most of our time there even though what I could
do was very limited and painful.Perhaps one of you should have left a note asking us to call. You stated you called 23 times, yet my phone showed three calls,?????
You stated I ask Airbnb for money. I NEVER ask them for money. I did email
them to make them aware of the situation. I did ask you for a refund after several communications I felt you did not take responsibility for making sure your property was safe for guests.
You say you "are sorry because was questioned my care for my guests". How about being sorry that I was in pain for a month because of a broken chair in your apartment. Our trip was negatively impacted because of it. I never felt you cared about me-only how it would impact you-financially.
I don't think being upset about not having hot water, a stove that did not work, a map that showed us where the apartment was in relation to the grocery store and other points of interest (Venice is a very complicated city for first time visitors-and we do a lot of traveling) and written directions for the clothes washer-one we had never seen before are "stupid things". But that is the way she made us feel-like we were always inconviencing her. It was her responsibility to make sure these things were in order.