Response from Annabel & Andre:
Helen, thank you for your review. I will be factual in responding. first, photos are taken by Airbnb, not us so we don't have any control over these. so that you are not misled by photos, the description of our listing includes the exact square footage of the studio (38 sqm). This is significantly larger than typical hotel rooms in London. If you felt the dimensions were small, maybe you should have reconsidered prior to booking . with regards to kitchen facilities, the description clearly states what the studio contains not what it doesn't. But I have now expanded to explicitly state there is no cooking facilities or kitchen sink. With regards to the patio, yes there are children's toys, however, we're not renting the patio and these do not obstruct access in/out of the studio.
I'm sorry to hear you did not like the mattress either, we only replaced it 2 months ago and you are first person to have any issues.