I can understand needing to clean the cabin after someone uses it. That seems pretty normal. The cabinet however was not something that we damaged from misuse. We pulled it out and it would not go back in. We spent some time trying to fix it and could not. We washed the dishes with soap and water. I'm sorry if they did not appear clean enough. I'm not sure what scratches on the counter you're describing without seeing them. I certainly don't recall any incidents that would have left scratches on the counter. I do not think you're being realistic in your expectations for people to use the space. We were very careful to clean up after ourselves. I hope you feel better.